At a first glance, SamedayEssay.com looks user friendly with the main links, such as FAQ, Order Now, Contact us and Guarantees, located in the navigation toolbar on the top of the page. Important information regarding the Terms and Conditions can be found at the end of the order form. As for the customer's panel, it allows students to review order details, send messages, download documents and contact the writer in case revisions are needed.
Factors that influence pricing are not specified, especially with regards to deadline. Pricing could range from $11.30 for a High School paper and to as high as $44.95 for 3-hour delivery of a PhD level essay. They also have a discount policy but this is not explained.
The customer support system with SamedayEssay.com leaves a lot to be desired.
The online chat system is not efficiently functioning. It is said to be available 24/7 but we found that it wasn’t accessible at all times. The operators seem more concerned about getting you to place an order as opposed to addressing your questions. Queries are not addressed fully.
Clients are updated via email once the order is paid and once it is completed, only.
With regards to phone services, we found we had to call back several times because operators usually put callers on hold. Furthermore, we felt that the operators didn’t have the knowledge to fully assuage the concerns we raised.
The quality of writing from this site is okay, but we found the quality was not perfect despite what is written in their list of service guarantees.
Grammatical mistakes were fairly frequent. We came across instance of repetition, spelling, punctuation and syntax errors. Moreover, instructions were not strictly followed. Saying that the content delivered was quite good once the errors were addressed in the revisions, although this won’t be of any help to students on a tight deadline.
Order processing peculiarities
· Anti-plagiarism is practiced.
· Customer Support is available 24/7.
· Refunds are provided.
· Free revisions are given.
The customer service is inefficient. They cannot assist customers to conduct their orders, and once an order is placed they are virtually unreachable. The prices are rather higher compared with similar writing services. Overall, we felt that the expensive price didn’t conform to the quality of the papers received. Even though our concerns were addressed in the revisions, the deadline for revisions is not specified on the website. Lastly, the unprofessionalism of the writers by not sticking to our instructions in the first place does not give a good impression.