At a first glance, it looks nice and sophisticated, but we soon found that as far as usability goes it was not that great. Essential links such as contact information, ordering, policies, money back guarantees, testimonials, F.A.Q, free inquiries, and the range of services offered were scattered. They seem to be more into the heavy sell, with several big “Order Now” buttons located on the home page.
Academic level, number of pages, urgency, and type of paper needed greatly influence the pricing, although we found them to be expensive in any case. Prices range from $20 to $41 for just one, 275 word page. For undergraduate academic level, it costs $31 with a deadline of 7 days. Discounts are offered for larger offers and repeat customers.
A 24/7 phone support is offered but accessibility was unreliable. It is difficult to reach anyone from the company at all.
The on-line chat is technically efficient but not human friendly. Customer service representatives are neither helpful nor polite. They just closed our conversation without any apparent reason. E-mail notifications function well but that is just about it.
Overall, we found that the customer support service simply isn’t efficient enough to beat those tight deadlines that many students will face.
Writing services are offered for Undergraduate, Master’s, and PhD academic levels. However, we found that the quality of writing does not differ between the three, only the prices did. Despite their promises of high quality writing, we found numerous wrong spellings and many instances of poor word choice recurring through the papers we ordered. The prices they charge do not conform to the quality of the delivered product.
Order processing time
The time needed to fill out the order form depends on what you need, but we found this was fairly efficient and user-friendly. Generally, SWREG is used for the payment system. Paypal is available along with several other payment methods. We encountered no problems in ordering or having our payment processed.
For the prices they charge, we felt that they were quite unprofessional. The writers’ quality is clearly not up to scratch as several revisions were needed before the paper was acceptable. In addition, the support system was not that great – ultimately we had to email them and they responded in 12 hours. Lastly, the website itself is disorganized and needs rearrangement. It is not very user friendly, and consequently takes time to find the information you need.