The simply designed website interface at CustomWritings.com makes it easy to navigate around. There is a menu toolbar right at the top of the webpage and it lists all necessary information, including Pricing policy, Contact information, Services available, FAQ, and Terms and Conditions. Along the right-hand side of the webpage, customers will see the information on placing an order and logging into their personal area to check updates on their current orders, place new ones, and send messages.
The pricing policy at CustomWritings.com is based upon the number of pages requested, academic level, and the deadline listed in the order form. Standard level service with a ten day deadline will cost approximately $10.00 per page. The service can run as high as a high academic level paper with an eight hour deadline, which would be around $48.00 per page and 24 hours deadline.
The customer support center at CustomWritings.com is available 24 hours a day, seven days a week. The representatives are available via phone, chat, and email. While phone calls, emails, and chats are answered quickly, many representatives are unable to provide the necessary information. As well, customers can contact the support center via their personal order page but again, while they may be answered quickly, most customers do not receive the appropriate response.
Many customers who have received final products from CustomWritings.com have remarked that their papers are full of grammatical mistakes and minor instances of plagiarism. Some customers have even complained that due to “technical problems,” they have received their papers late, and instead of receiving a full refund, they only received a partial one.
Customers can request that the writer provides drafts of the completed work prior to sending the final product to ensure the writer is on task. Customers have up to 14 days after receiving the final product to request free revisions on their academic assignment. CustomWritings.com guarantees a minimum of 275 words per page. Customers are able to sign up for SMS alerts to get updates on the status of their academic assignment.
While CustomWritings.com’s website is very customer oriented, there are not many services provided as well as no specific policies regarding discounts for new and/or returning customers. While the support staff answers all queries quickly, not all information is provided. The writers need to be much more professional in their writing and follow better standards of quality so the price per page matches the quality of writing received by the customers.