While the website at BestEssays.com has a very friendly interface, it can be quite difficult to locate the appropriate information as there is a large number of links on the main page. Some of the links include information on pricing policy along with a pricing calculator, services provided, and FAQ. The Terms and Conditions link is hard to open and it is difficult to locate the tab explaining BestEssays.com’s money back guarantees. The order form is not very well structured and many times customers need assistance from the customer support staff to place their order.
The pricing policy at BestEssays.com combines several different components, including type of the paper, academic level, the total number of pages, and the deadline. Returning customers receive a 5% discount on future orders. Paper prices range between $21.99 per page and $53.99 per page depending on the number of hours, the former for 10 days and the later one for 3 hours.
The customer support center at BestEssays.com is available 24 hours a day, and seven days a week via toll free phone numbers, live chat, email, as well as a messaging system. While the support center does provide answers for all questions, when the question volume is high, it can take a while to receive a response and some of the responses received may not be very helpful.
Customers receive the final paper on or before the deadline listed in the order form. The final product can be accessed in the customer’s panel on the website. Many customers come to find that the final products do not address all the guidelines and requirements listed in the order form and parts of the papers may be extremely difficult to read. Customers are able to request free revisions with a new writer but need to be extremely cafefull as they risk receiving a poorly written revised paper.
Customers can pay either via credit card or wire transfer. There is a free revision policy on all received paper and customers can ask to have a different writer do the necessary revisions. The website does not list anything about money back guarantees. Customers can only use the papers for academic purposes.
While final products are received on time and by the deadline, it cannot downplay the unprofessional customer support service, the high prices, and the poor quality of writing received by the customers.