Editor's Rating:

Website usability

OvernightEssay.com has a generally eye-pleasing website. Icons located on the left side link to all the pertinent information. Their phone contact number, online chat, and log in area are all easy to locate. However, the variety of services offered is not specified. Moreover, we couldn’t locate any customer testimonials on the website, which leads us to question their credibility.


Factors that influence pricing include the academic level of the paper, deadline requested and number of pages. Service charge per order ranges from $16.49 a page for High School level assignment to $34.49 per page for PhD level. Both of these prices were given for a 48 hour deadline.

Customer Support

We found OvernightEssay.com to be pretty poor in regards to customer service. 

The online chat system did not seem to work, even though it said there were operators online. As for the free phone support, we had to call several times over three hours before we finally got through, and even then the operator would only give us vague answers to our queries.

Updates regarding the progress of work are issued via e-mail. However, there is no way to contact the writer directly (the writer was not logged in on the customer panel), so we could only send instructions through email and hope these were received.


The quality of writing from this site is generally quite low. Despite the clear statement of free plagiarism and free formatting services, grammatical mistakes and plagiarism are widely encountered. Sentence construction is intolerable and cannot be easily understood. Spelling, punctuation and syntax errors are all over the place. The deadline was not strictly followed, with the work being two hours late. Instead, we received an apology and lame excuse from the writer, and while they offered us a slight discount due to this, it doesn’t really make up for it.

Order characteristics

  • The service provides an initial draft followed by delivery of the final paper
  • Writing services function for assistance only.
  • For deadlines, they allot 14 days for revisions (essays).
  • 275-words per page maximum.
  • Customers can request a 10% refund if the order was not assigned to a writer before cancellation.

OvernightEssay.com needs significant improvement before it can be considered a reliable service. They need to improve customer support channels stick to the agreed deadlines. In addition, the website could do be more user-friendly. Finally, while the prices are on the low end of the scale, the quality of writing was poor, so much so that the clients will likely need to make revisions themselves.

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