MasterPapers.com

Pricing: 
6.00
Support: 
5.00
Usability: 
7.00
Quality: 
3.00
Speed: 
7.00
Reputation: 
5.00
Total: 
5.5/10
Editor's Rating:

Website Usability

Their website looks professional enough, but the appearance is very dull, painted in boring blue tones. As for accessibility to important information such as services, prices and discounts offered, this seems to be scattered all over the home page, although this is only a minor annoyance. Using their respective email addresses and passwords, customers can log in quickly via the form in the top right corner of the page. To keep track of costs, they provide a price calculator. 

Pricing

High School academic level papers start at $27.90 for urgent deliveries (8 hour deadline). Master's level papers start at $81.90 (8 hour deadline). The minimum number of pages is one page.

Customer Support

Customer support system is available 24/7. Live chat, free phone lines, e-mail services and personal page messaging are the four methods offered. It is important to note that these services are not accessible at all times.

Chat requests are not accepted immediately. Straight answers to our queries were often difficult to obtain.  Responses from the customer panel were not prompt and not reliably obtained.

We also found it was very difficult to reach them over the phone, either because they were too busy or simply didn’t have enough operators available. We found that the email system was reasonable enough – they responded in 12 hours with straight answers, but email is not going to cut it when there are strict deadlines.

The last choice, personal page, offers messaging with both admin staff and the assigned writer. The responses came almost instantaneously from the admin when we tried, but our writer seemed to go missing. When our writer did come online, we received a couple of short, curt responses before he promptly ignored us!

Writing Quality

The website offers services ranging from High School, through to Master's, with every other level in between. With the high price charged by the website, we were disappointed to learn we had to ask for revisions to improve the quality of writing and formatting.

Order processing time

Through online payments, it takes one about 10 minutes to fill out the order form and pay. For the actual payment process, SWREG (an online payment processor) is used along with the various options including PayPal and direct credit card payment. The payment is sent immediately and that's when your order is accepted. Thereafter, the work begins.

Total

The site charges too much for the quality of work delivered. The unprofessionalism of the employees must be changed and improved. Nobody wants to work with an unfriendly writer.

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